Alana Hoops SF

IN-STORE Returns Policy
Because you were able to touch, feel, and try on for fit and size, shoes and clothing may be exchanged or returned for store credit within seven (7) business days of purchase with original receipt. No cash, check, or credit card refunds will be given. All items returned must have been purchased from Monkee's of Georgetown. Returned items must be unworn with price tags intact. Handbags, sunglasses, jewelry, lingerie, hats, accessories, home & gifts, special orders, trunk show items, orders shipped outside of the US and items discounted 20% or more are FINAL SALE and cannot be exchanged or returned for a store credit.

ONLINE Returns Policy
We want you to LOVE your purchase! We will happily accept returns postmarked within 10 days of purchase on unworn, new products with tags attached. Customers may use pre-paid shipping label to return items (US ONLY). If used, $5 will be deducted from the return. Refunds will be made to the card used in the original transaction. All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location. Handbags, sunglasses, jewelry, lingerie, hats, accessories, home & gifts, special orders, orders shipped outside of the US and discounted items 20% or more are FINAL SALE and cannot be refunded, exchanged or returned for a store credit. Shoes must be returned in their original box and the box must be in good condition.

*PLEASE NOTE: If you used any free shipping coupon code at checkout and return your order, we will complete the return, less $5 to cover the shipping.

As a small business, we can not accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the 'My Account' menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policy

Standard Shipping
We offer standard ground shipping within the U.S. for a flat rate fee of $5.00, unless otherwise indicated. Orders over $200 qualify for complimentary standard ground shipping with the code FREESHIP. When your order ships, you will receive an email including tracking information so you can keep an eye out for your package. Delivery times and dates will vary based on your location. We are not responsible for unforeseen delays due to holidays and weather.

*PLEASE NOTE* Any order that was shipped for free, and is later returned will be subject to a $5 shipping charge taken from the refund amount to cover the original cost of shipping.

Expedited Shipping
We offer expedited two day shipping within the U.S for a flat rate fee of $25. Please select expedited shipping at checkout. Orders submitted Monday - Friday by 2pm EST will ship the same day.
No Overnight Shipping is offered at this time.